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Refund Policy

Thanks for shopping at www.hkhotpot.com
If you are not entirely satisfied with your purchase, we're here to help.

Returns
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been opened or used or damaged by the customer, there will not be any refund. HK Hotpot Restaurant will also not be responsible if your shipment is lost during the return transit. 

Please return your purchase to the following address:
HK Hotpot Restaurant
No 39, Telawi Square, Jalan Telawi 3, Bangsar Baru, 59100, Kuala Lumpur, Malaysa.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 14 days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.

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